Thank you for shopping at BJD DOLL. We value your satisfaction and want to ensure you have a positive experience with your BJD doll purchase. Please review our Refund and Returns Policy below for information on our policies and procedures.
Returns
If you are not entirely satisfied with your BJD doll purchase, we’re here to help. You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
If you wish to exchange your BJD doll for a different model or size, please contact us within [number of days] days of receiving your item. To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in its original packaging.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact our customer support at email or phone number.
Damaged or Defective Items
If your BJD doll arrives damaged or defective, please contact us immediately. We will work with you to provide a solution, which may include a replacement, repair, or refund.
Final Sale Items
Please note that some items, such as limited edition or customized BJD dolls, may be marked as final sale and are not eligible for returns or refunds.
Changes to this Policy
We reserve the right to update or change our Refund and Returns Policy at any time. Any changes will be posted on this page, and the revised policy will be effective as of the “Last Updated” date indicated above.
Thank you for choosing BJD DOLL for your BJD doll purchase.
